Welcome to our FAQ section! We’ve compiled answers to the most common questions about our boutique children’s clothing and accessories. If you don’t find what you’re looking for, our parenting-partner customer care team is always happy to help at [email protected].

About Our Shop

Q: What kind of products does Bonton Kid Style Shop offer?
A: We specialize in Parisian-inspired and urban-chic children’s fashion for all occasions. Our collections include carefully curated outfits for baby boys, baby girls, boys, and girls, along with stylish accessories and toys that complement your child’s wardrobe.
Q: What makes your shop different from other children’s clothing stores?
A: At Bonton Kid Style Shop, we combine boutique-quality fashion with thoughtful details. Each order is hand-selected by our style experts, packaged with protective tissue in signature keepsake boxes, and includes a handwritten note – because we believe childhood magic is in the details.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account for faster future purchases and order tracking. Simply follow the prompts after entering your shipping information.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two shipping methods:
– Standard Shipping ($12.95 USD): 1-2 business days processing + 10-15 business days delivery via DHL or FedEx with signature tracking
– Free Standard Shipping: For orders $50+, 1-2 business days processing + 15-25 business days delivery via EMS
Q: Do you ship internationally?
A: Yes! We proudly serve families worldwide, though we’re currently unavailable in some Asian regions and remote areas. All prices are shown in USD at checkout, but payment processors will handle currency conversion for international orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping via DHL/FedEx, you can track your package directly on their websites. For EMS shipments, tracking is available through your local postal service.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
Q: Will I be charged customs fees for international orders?
A: Customs policies vary by country. While we can’t predict or control these fees, we always declare the full value of your order as required by international shipping regulations. Any customs charges are the responsibility of the recipient.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery for unworn items with original tags attached. Return shipping is the customer’s responsibility, and final sale items are non-returnable. Please email [email protected] to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your bank’s processing.
Q: What if I receive a damaged or incorrect item?
A: We carefully inspect every order before shipping, but if something isn’t right, please contact us immediately at [email protected] with photos of the issue. We’ll make it right with a replacement or refund, including covering return shipping if needed.

Contact Information

Q: How can I contact customer service?
A: Our parenting-partner customer care team is available at [email protected]. We typically respond within 24 hours on business days. You can also reach us by mail at:
Bonton Kid Style Shop
6729 North 54th Avenue
Glendale, US 85301

Because childhood’s magical moments wait for no one—and neither should their perfect outfits.

The Bonton Kid Style Shop Team